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Closing date: 4 pm Tuesday, 10 June 2025

Veterans Care Association is seeking a Client Liaison and Admin Officer to manage applicants and participants on Timor Awakening programs and support a range of administrative functions for the charity.

Start Date: Available now (negotiable), Closing date: 4 pm Tuesday 10 June 2025

About Us. Veterans Care Association (VCA) is a Brisbane-based not-for-profit charity, raised, and run by veterans. VCA’s main effort, the Timor Awakening program, is a residential wellbeing program open to all veterans, current serving ADF, and family members. Programs are run in Timor-Leste, the Gold Coast and Perth. Since 2016, VCA has conducted 19 programs in Timor-Leste and 12 programs on the Gold Coast. The aim of Timor Awakening is to prevent veteran suicide and promote wellbeing for ADF members, veterans and their families.

About the Role. This is a permanent part-time role (minimum 12 hours per week) based in the Brisbane CBD, with the flexibility to work 1 day in the office and negotiate remote hours. Working from outside Brisbane will be considered. The key responsibility will be communication with applicants and participants for Timor Awakening programs, with additional administrative support for the charity.

Employee Benefits. Social and Community services employee award, pending qualifications and experience (pay range level 2.1 $33.41/h – level 3.1 $37.35/h).

As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

Key Responsibilities

• Manage calendars, appointments, meetings, and travel

• Coordinate end-of-month invoicing and timesheet reconciliation

• Assist with contract management and client liaison

• Support recruitment, onboarding, and HR compliance

• Maintain licences, insurances, and internal policy records

• Assist with social media scheduling and event coordination

• Drive process improvement and support change initiatives

About You. You're a highly organised, self-starting professional with strong attention to detail and a passion for enabling team success. You have a track record of leadership, a strong understanding of operations management and excellent communication skills. You bring a people-first mindset, care, compassion, and a willingness to roll up your sleeves in a hands-on, fast-paced environment.

You’ll have:

• Strong interpersonal communication skills and empathy for clients to support their healing journey.

• Strong administrative and coordination skills.

• Ability to manage competing priorities and work independently.

• Excellent communication and stakeholder engagement skills.

• Proficiency in Microsoft Office Suite.

• Ability to problem-solve, manage up, and take initiative.

• A team-focused attitude and commitment to continuous improvement.

Your days will be diverse and will include:

• Answering inbound and making outbound calls, emails and client enquiries;

• Understanding and actioning a diverse range of client requests and queries;

• Managing information in line with accreditation standards and providing administrative support to the team, including compliance reporting;

• Actioning client, stakeholder and staff enquiries, referrals, booking confirmations and cancelations. Coordinating client/staff flight bookings.

• Excellent interpersonal skills are part of your expansive repertoire enabling you to effortlessly build rapport with people. You are highly approachable, an adept problem solver, and someone who has genuine care and empathy for positive client outcomes.

• Development of organisational social media, website and marketing materials.

Your experience and qualifications for the role should also include:

• Certificate III in Business Administration, or equivalent expertise and experience;

• Previous experience in people management, happy and positive people skills.

• The ability to receive client feedback, resolve, refer and report any issues;

• The capacity to understand and explain a range of services in a timely manner.

Desirable:

• Knowledge of finance systems (e.g., Xero) and payroll processes

• Experience with Australian military members and veterans/families.

Our questions for you (please respond to these in your covering letter):

• How many years' experience do you have as a client support and administrator?

• Which of the following Microsoft Office products are you experienced with?

• Do you have experience using Xero?

• Do you have experience working in or with the military or veterans?

• How much notice are you required to give your current employer?

For further information on this position contact us at xo@veteranscare.com.au, or if you are ready to apply, email your covering letter and CV to the Executive Officer, Veterans Care Association at xo@veteranscare.com.au

Closing date: 4 pm, Tuesday 10 June 2025